At TaxQue, we prioritize delivering exceptional services to our valued customers. We understand that sometimes unexpected situations may necessitate a refund request. Our transparent and customer-friendly refund policy ensures fairness and clarity throughout the refund process.
Refund requests must be submitted within 30 days of service purchase
Refunds are considered only for specific eligible circumstances
100% refund provided in eligible cases without any hidden charges
Refunds are considered only under specific circumstances as outlined below:
Refunds shall be considered only in the event there is a clear, visible deficiency with the service or product purchased from TaxQue. This includes:
If the TaxQue team fails to initiate the assigned activity within 24 hours of your payment confirmation, you are eligible for a full refund. We prioritize prompt service initiation and take responsibility for any delays on our part.
In cases where the TaxQue team fails to meet specified completion dates set by regulatory authorities (such as the Government of India), you are eligible for a full refund. We understand the importance of regulatory compliance and timelines for tax-related services.
Refunds are NOT considered in the following situations:
Note: In case of change of mind after work has commenced, we offer the option to apply your payment towards other TaxQue services.
Follow these simple steps to request a refund:
Submit your refund request through our dedicated channels within 30 days of your service purchase:
Please include your order reference number and detailed explanation of the issue.
Our customer support team will:
We aim to provide initial response within 48 hours of receiving complete information.
Once approved, refunds are processed as follows:
Note: Refunds to bank accounts may take additional time based on your bank's processing period.
Within 30 days of service purchase
24-48 hours for initial assessment
Within 3 business days of complete documentation
7-10 business days after approval
Our customer support team is here to assist you with any refund-related queries or concerns. We're committed to providing prompt and helpful service.
refunds@taxque.com
Response within 24 hours
+91-XXXX-XXXXXX
Mon-Sat, 9 AM - 6 PM
Available on website
Instant support during business hours
Important: Please have your order reference number ready when contacting support for faster assistance.